To ensure that your ride is smooth sailing, please follow the safety guidelines listed below.
Running is not permitted on board or at landings.
During docking, stay off the stairs and ramps, and landings until the ferry has come to a complete stop at the dock. Failure to do so may result in personal injury.
In case of emergency, listen for announcements and instructions from the crew.
Please familiarize yourself with the location of life jackets on this ferry. Life Jackets are located on both decks of all NYC Ferry vessels. On the main deck, the life jackets are located in the back of the vessel, outside the doors in a container labeled 'Life Jackets'. On the upper deck, the life jackets are located beside both sides of the stairs in containers labeled 'Life Jackets'. Instructions for their use are posted throughout the ferry.
For assistance, see crew members
Our code of conduct adds to the quality of your ride. Crewmembers take this seriously to provide the best service.
No person shall engage in disorderly behavior on landing sites or ferries. Disorderly behavior includes, but is not limited to, acts that endanger the safety of oneself and/or others and are disruptive to Crew members and the normal function of the ferries. Aggressive behavior will not be tolerated and may result in denial of service.
All passengers are required to be in line prior to boarding the vessel to ensure a smooth boarding process. For our general boarding lines, we do not have priority boarding as we operate on a first come/first serve basis. Any passengers who do not want to wait in linewill board last.
For any ADA concerns or limitations, please alert a uniformed crew member to request reasonable accommodations.
All passengers are required to have a valid ticket prior to boarding. If you reach the front of the line and either (1) a valid and activated app ticket or (2) a valid and unused paper ticket is not presented, you will be asked to step to the side while you purchase/activate a valid ticket. Once your ticket is validated, you will then be permitted to continue boarding. Tickets must be validated directly by the Deckhand.
PLEASE NOTE: Mobile app tickets must come directly from within the mobile app. Screenshots and screen recordings are not accepted and will not be credited or refunded.
Upon entering the facility, all riders and their property are subject to screening or inspection. Failure to consent or submit to screening or inspection will result in denial or revocation of authorization to enter. NYC Ferry operates under the Coast Guard regulations, and there are mandatory bag screenings in place for our larger vessels. Our crew has been trained on how to perform the bag screenings. We have a formula that we use and a number is generated daily to determine the passengers who receive the random bag screenings.
No spitting or creating of any unsanitary conditions.
No person shall bathe, shower, shave, wash or change clothes or remain undressed in any public restroom or any other area on the ferries.
Lying down on seats and benches on board ferries is prohibited. No person shall occupy more than one seat. No person shall place personal belongings on seats and benches so as to interfere with their use by others. Animals are not permitted to occupy a seat.
Smoking and using electronic cigarettes are prohibited onboard the ferries at all times. Smoking and using electronic cigarettes are also prohibited within all enclosed spaces in the terminal and is allowed only in designated terminal areas.
No person shall remain on any ferry or in any terminal other than for transit or other NYC Ferry authorized purpose.
No person shall leave any property unattended on the ferries or place property on the floors that may interfere with pedestrian traffic.
Unauthorized carrying of a firearm or weapon on the ferries is prohibited.
No person shall skateboard, roller skate or ride a bicycle, scooter or any other vehicle or device (except a wheelchair required for transit) on or through any part of the ferries. Bicycles and non-motorized scooters must be walked through the ferries.
Playing any audible device so that it is plainly audible to others without the use of earphones is prohibited. Audible devices include but are not limited to phones, radios, game devices and video/audio playback devices.
Pets, other than service animals as determined by the Americans with Disabilities Act, are not allowed onboard the ferries, unless they are caged and/or muzzled.
Destruction, graffiti, or marking of vessel is prohibited. Violation of this policy will result in denial of service and/or removal from the vessel.
No person shall do anything which may interfere with the effectiveness or accessibility of any systems or equipment installed or located on the ferries including but not limited to boarding doors and the public announcement and intercommunication system.
Distribution or posting of any literature or advertisements, or campaigning without a permission of NYC Ferry operated by Hornblower is prohibited.
Commercial use of video, photography or audio recording equipment without permission of NYC Ferry operated by Hornblower is prohibited.
Our crew is there to help all riders safely reach their deistination on NYC Ferry. All persons shall follow the direction of ferry Crew members.
Alcoholic beverages are not permitted to be carried off the vessel. We ask that you finish your beverage prior to leaving. Alcoholic beverages can only be sold (1) per I.D. at a time with a limit of (2) drinks per passenger.
No outside food or beverages shall be consumed on board NYC Ferry vessels at any time. Please finish your food and beverage items before you board our vessels.