The Ferry Student Discount Program provides opportunities for NYC High School students to access discounted NYC Ferry tickets (“Student Discount Tickets”) on weekdays for the purpose of traveling to and from school.

Am I eligible for the Ferry Student Discount Program?

You are eligible for the Ferry Student Discount Program if you are enrolled in grade 9, 10, 11, or 12, or enrolled without an assigned grade, in a public, charter, or private high school within the city of New York.

How does the Ferry Student Discount Program work?

To access the Ferry Student Discount Program, eligible parents/guardians of eligible students must log into or create a NYC Student Account (NYCSA).

The NYCSA portal is available for eligible parents/guardians to view information related to the child, such as transportation services provided. For information on how to create a NYCSA, visit the NYC Schools website: schools.nyc/NYCSA or reach out to your child’s school.

Guardians can click a button within the NYCSA portal to request a NYC Ferry student discount code that will be assigned to the eligible student.

• NYC Ferry App or

• Paper tickets purchased at the Wall St./Pier 11 ticketing window, open every day between 8:00 AM – 7:00 PM.

For information on how to apply the discount code to receive tickets within the NYC Ferry App OR at the Wall St./Pier 11 ticketing window, please see the answers to the questions below.

Discount Codes can only be applied once within one NYC Ferry account and cannot be applied to both the App for mobile discount tickets and on the website for paper discount tickets.

Please note that:
– Student Discount Tickets are only valid for use on weekdays.
– All Student Codes will expire at the end of August.
– Students must re-enroll in the program each year with new codes.

Where can I find the discount code within the NYCSA?

Once a guardian is signed into their NYCSA portal and has selected a student that is eligible for the Ferry Student Discount Program, they must navigate to Transportation under MyStudent. On the Transportation page, guardians will click ‘Request Discount Code’ under ‘NYC Ferry’, which will automatically generate a discount code for that individual student.

How can I apply the discount code to get Student Discount Tickets within the NYC Ferry App?

If you would like to access Student Discount Tickets within the NYC Ferry App, a guardian and/or student must take the following steps:

1. Ensure the NYC Ferry App is downloaded on the guardian’s or student’s mobile phone.

2. Navigate to the NYC Ferry App.

3. Login to your NYC Ferry account or create a new account if you are a new user.

4. Once logged in, select the button in top left corner of their screen, then select “Promo Code” in the drop-down menu.

5. Enter the unique discount code provided in the NYCSA account.

6. Once a valid discount code is entered into the NYC Ferry App, the user will automatically have the option to purchase Student Discount Tickets in the ‘Buy Ticket’s tab in the NYC Ferry App.

How can I apply the discount code to get paper tickets?

Student discount paper tickets are available via in-person purchase at the Wall St./Pier 11 ticketing window. To verify a student’s eligibility for student paper tickets, a guardian and/or student must:

1. Fill out a student discount paper ticket application form, available on the NYC Ferry website or at the Wall St./Pier 11 ticketing window. Enter the student’s first/last name, the email address you would like to be associated with the student discount, your phone number, and unique discount code.

2. Once you have submitted the application form, either on the website or via in-person drop-of at the Wall St./Pier 11 ticketing window, please allow up to 30 days for your application to be processed.

3. Once reviewed, NYC Ferry will send you a confirmation email with a letter formally notifying you of your eligibility to purchase paper ticket. If approved, you will receive an eligibility confirmation letter. Save this letter attachment!

4. When you arrive at the Wall St./Pier 11 ticketing booth, show the NYC Ferry ticketing agent the letter attachment to verify your eligibility and purchase paper tickets.

What documentation is required to apply for the Ferry Student Discount Program?

If you are a guardian and/or student who has chosen to access Student Discount Tickets via in-person purchase at the Wall St./Pier 11 ticketing window, then you must provide the following information on the student paper ticket application: first name, last name, unique discount code from NYCSA, phone number, and the NYC Ferry Account email address you would like to be associated with the Student Discount Program.

If you are a guardian and/or student who has chosen to access Student Discount Tickets via the NYC Ferry App, no documentation is required to access Student Discount Tickets. Guardians and/or students only need to enter their unique discount code within the promo tab on the NYC Ferry App.

How long will it take for my student discount paper ticket application to be approved?

Once you submit your application, allow 30 days for your application to be reviewed and processed. Once your application has been reviewed, you will be notified of your eligibility via an email from NYC Ferry.

NYCSA is only available for public school students. How do nonpublic and charter high school student’s access the program?

Parents/guardians of NYC nonpublic and charter high school students can create a NYCSA and should reach out to their child’s school for NYCSA access information, including how they can obtain a NYC Student ID# and NYC Schools Account Creation Code (ACC).

My student discount paper ticket application was denied. How can I get more information?

Your application may be denied if:

• The discount code is already in use.

• The discount code is incorrect.

• The discount code has expired.

For more information on your denial, you may leave a message for NYC Ferry at 844-469-3377 or email [email protected].

I am an eligible Ferry Student Discount Program high schooler or a guardian traveling with several eligible Ferry Student Discount Program high schoolers. Can I use the discount code to purchase several Student Discount Tickets for my group?

No. A guardian and/or student with access to a discount code may purchase one (1) Student Discount Ticket for use only by the student assigned that discount code. Other eligible high schoolers must obtain their own individual discount codes and apply them to their own NYC Ferry account.

How long will the discount codes work?

Students may use the Discount Codes to access Student Discount Tickets starting the beginning of the school year until the end of August. All Student Codes will expire at the end of August. Students must re-enroll in the program each year with new codes.

My student discount paper ticket application was denied, and I think the decision was wrong. Can I request an additional review of this decision?

If you believe your application was denied in error, you can request a review of your application or renewal application. You must make this request within fourteen (14) calendar days from the date of the notice of denial letter. You may request a review by calling 844-469-3377 or sending an email to [email protected]. If a request for review is not received within the 14-day time frame, the denial will become final.

I applied my discount code to my NYC Ferry account within the App, but I am still unable to activate my student app ticket.

Note that student app tickets can only be activated on weekdays for the purpose of traveling to and from school. Students and/or guardians can purchase Student Discount Tickets on the App at any time. If you are still having issues with your discount code, please contact [email protected].

The deckhand denied my student paper ticket.

Student paper tickets can only be used to board a NYC Ferry vessel on weekdays for the purpose of traveling to and from school. Students and/or guardians can purchase Student Discount Tickets via the Wall St./Pier 11 ticketing window any day of the week between the hours of 8 AM – 7 PM. If you are still having issues with your discount code, please contact [email protected].

Can I get a Student Discount Ticket refunded?

Student Discount Tickets that are not used by the end of August are eligible for a refund upon contacting [email protected].

Can I use Ferry Student Discount Program benefits on all NYC public transportation systems?

No. Student Discount Tickets can only be used on NYC Ferry routes and will not be accepted on any other public transportation operator in the region.

Does my immigration status affect my ability to participate in the Ferry Student Discount Program?

NYC Ferry will not ask about a student or guardian’s immigration status or record any information regarding immigration status.

Can I get tickets for the Ferry Student Discount Program at the ticket vending machines located at all NYC Ferry landings?

No, Student Discount Tickets are only available for purchase on the NYC Ferry App and at the Wall St./Pier 11 ticket booth office between the hours of 8 AM – 7 PM.

Ferry Discount Program

What is the Ferry Discount Program?

The Ferry Discount Program was created to provide opportunities for seniors, people with disabilities, and people who participate in the Fair Fares NYC program to access NYC Ferry with a reduced fare ticket price of $1.45.

How does the Ferry Discount Program work?

Eligible users must apply to the program. Once approved, participants will be able to access the $1.45 ticket in the NYC Ferry app or be able to purchase the ticket in-person at Pier 11/Wall Street between the hours of 8 AM – 7 PM. Applications may take up to 30 days to process.

Am I eligible for the Ferry Discount Program?

You are eligible for the Ferry Discount Program if you meet at least one of the categories below:

You are age 65 or older
You are a person with a disability
You are a participant in the Fair Fares NYC program and have a valid Fair Fares MetroCard. Fair Fares NYC participants who receive their discount on Access-A-Ride should apply for the Ferry Discount Program for persons with a disability.

Does my immigration status affect my ability to participate in the Ferry Discount Program?

NYC Ferry will not ask about your status or record any information regarding immigration status.

How can I apply for the Ferry Discount Program?

Please visit our website at https://www.ferry.nyc/ticketing-info/, fill out the form, and submit all required documents for review. You can also print the above-mentioned form and mail it to the address listed on the form. Validation/processing time may take up to 30 days.

What documentation is required to apply for the Ferry Discount Program?

The documentation required to apply is dependent on the eligible category for the Ferry Discount Program. Those ages 65 and over are required to submit documentation that validates identity and age. Fair Fares participants need to submit documentation that validates participation in Fair Fares (by submitting a photo of a valid Fair Fares MetroCard and entering the Fair Fares MetroCard serial number in the application or, if the Fair Fares MetroCard serial number is illegible, by submitting a screenshot of your Access HRA account showing current enrollment, serial number, and enrollment/expiration dates). People with disabilities are required to submit documentation that confirms their disability status. All passengers are required to submit clear photographs or scans of all required documentation with their application. For a full list of approved documents, please go to the application form and select the application type under which you are eligible for the Ferry Discount Program.

What disabilities qualify?

Holders of any of the documents listed in the Terms and Conditions for Persons with Disabilities qualify as disabled for purposes of the Ferry Discount Program.

How long will it take for my application to be approved?

Once you submit your application and upload all required documents, allow 30 days for your application to be reviewed and processed. Once your application has been reviewed, you will be notified of your enrollment.

Once I am approved, when can I start purchasing tickets?

Once approved, you can immediately begin purchasing tickets in the NYC Ferry app or by visiting the ticket booth at the Wall St./Pier 11 Monday-Friday from 8 AM – 7 PM.

My application was denied. How can I get more information?

Your application may be denied if your application does not meet program eligibility requirements. For more information on your denial, you may call 844-469-3377 or email [email protected] for more information.

My application was denied and I think the decision was wrong. Can I request additional review of this decision?

If you think that your application was denied in error, you can request a review of your application or renewal application. You must make this request within fourteen (14) calendar days from the date of the notice of denial letter. You may request a review by calling 844-469-3377 or sending an email to [email protected]. If a request for review is not received in this time frame, the denial will become final.

Do I need to renew my enrollment in this program?

If you qualify for the Ferry Discount Program because you participate in Fair Fares NYC, you will need to reapply when your Fair Fares MetroCard expires. To confirm eligibility, you must reapply using the new Fair Fares MetroCard you received. Enrollment in the Ferry Discount Program will expire 60 days after your Fair Fares MetroCard expires, to allow time for your renewal to be processed without a lapse in enrollment. Information on how to renew your enrollment in Fair Fares NYC can be found here. If you would like more information on the Fair Fares NYC program, please visit the program website or call 311.

Enrollment in the Ferry Discount Program does not expire for those eligible for the program as a senior citizen. If you applied for the Ferry Discount Program as a disabled person but no longer possess the documentation used to verify eligibility as disabled, you will be considered ineligible for the Ferry Discount Program and must notify NYC Ferry. If you have another accepted form of documentation, you may re-apply using that document for verification.

Can my family/friends use my Ferry Discount Program tickets?

No. Ferry Discount Program tickets are for personal use only and cannot be used by family or friends. You cannot sell tickets to anyone. Violation of this policy is subject to suspension and/or disqualification from the Ferry Discount Program. If any of your family or friends are eligible for the Ferry Discount Program, they must submit their own application for approval. All sales are final, and tickets purchased through the Ferry Discount Program are non-refundable.

Can I use Ferry Discount Program benefits on all NYC public transportation systems?

No. Ferry Discount Program tickets can only be used on NYC Ferry routes. Reduced fare tickets will not be accepted on any other public transportation operator in the region.

Can I still get a Reduced Fare Monthly Pass?

No. Starting on September 12, 2022, NYC Ferry will no longer offer Monthly Passes.

Can I get tickets for the Ferry Discount Program at the ticket vending machines located at all NYC Ferry landings?

No, reduced fare tickets are only available on the NYC Ferry Mobile App for approved accounts and in person at the Pier 11/Wall Street ticket booth office between the hours of 8 AM – 7 PM.

Ferry Landings

How can I find something to do by the ferry landings?

Please visit our blog for guides and information on the NYC Ferry blog.

Am I allowed to smoke on the ferry landing?

Are there restrooms in the waiting areas?

Is there parking by the ferry landings?

Parking is very limited near most of the NYC Ferry landings (Only the Brooklyn Army Terminal/Sunset Park landing has a municipal lot nearby). Over 70% of our riders walk or bike to landings and we do not encourage passengers to park near the landing. The City and NYC Ferry work closely with other agencies to provide bike racks.

Journey Information

Can I bring alcoholic beverages off the ferry?

Alcoholic beverages are not permitted off the vessel. We ask that you finish your beverage prior to leaving. We also do not allow opened alcohol containers onto the vessel.

NYC Ferry policy is that we serve one alcoholic beverage per ID at a time.

We request that you please drink responsibly and continue your journey safely. Please do not drink & drive.

Can I bring outside alcoholic beverages onto the ferry?

Finish those beverages before you ride

No outside food or beverages shall be consumed on board NYC Ferry vessels at any time. For the safety of our riders and for a pleasant trip, we ask that you please finish your food and beverage items before you board our vessels.

Alcoholic beverages are available for purchase at our concessions stand

Lost & Found at NYC Ferry

NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.

Before disembarking the vessel, please check your surrounding area for items that may have been dropped or have fallen. All retrieved items will be returned to Lost & Found at the end of each day. Lost items are held for 30 days. Items not claimed within 30 days are donated to charity or properly disposed of or destroyed. To inquire about a lost item, contact [email protected] providing a description of your item and the route, direction and time of day traveled.

NYC Ferry is unable to contact vessel crews throughout the course of the day to retrieve items in attempt to reduce the number of direct inquiries that occur throughout the day to our crew.

NYC Ferry is not liable for damages to personal items, including bicycles, strollers, cell phones, computers, etc. Theft or damage to personal items, injury as a result of loading and unloading a bicycle, acts by a third party and all other incidents are solely the responsibility of the rider and not NYC Ferry.

Where can I get tourist information onboard the ferry?

Please see the information displays on board the ferry!

Am I allowed to smoke on the ferry?

No.

Can I record video aboard the ferry?

Only for non-commercial use. If you are looking to photograph or record video for commercial use, please visit https://www.ferry.nyc/advertising/film-photo-inquiries/ to download the Film & Photo Application Form. Please send the completed form and inquiries to [email protected].

Is there a fee for bringing strollers on the ferry?

There is no fee for bringing strollers onboard. All NYC Ferry boats have designated spaces for strollers onboard. However, there is no priority boarding. Ferry access is a first come first serve basis. Strollers are not allowed to be on the outside decks or the second decks.

Are pets/animals allowed on the ferries?

We request that dogs boarding NYC Ferry vessels be in a pet carrier and/or wearing a muzzle, with the exception of trained service animals as defined by the Americans with Disabilities Act.

Can I bring my hoverboard onboard?

No.

Are rollerblades or skateboards allowed on the ferry?

Yes, however, be mindful of your fellow riders and carry the equipment.

Can I bring a bicycle/scooter on the ferry?

Bicycles, including electric bicycles with pedals and electric stand up scooters, are allowed on NYC Ferry boats. All NYC Ferries have bicycle racks for your convenience.

Bike Capacity: NYC Ferries can accommodate approximately 8-10 bicycles. Please note that there is a limit to how many bicycles each ferry can safely carry and if we reach bicycle capacity you may not be permitted to board with your bicycle.

Motorized sit down scooters and gas-powered bikes are not permitted onboard. Only ADA Compliant motor vehicles (scooter or wheelchair).

All bicycles and scooters are required to remain outdoors on the bow of the vessel unless the bicycle/scooter is a folding unit, in which case it may be brought into the cabin portion of the boat. The crew may request that foldable units be kept outdoors on the bow of the vessel if they pose a safety issue due to the vessel being at capacity, the item is blocking an aisle/seating area or exit. Please keep in mind walkways/staircases must be clear at all times for safety purposes.

NYC Ferry is not responsible for lost, stolen, or damaged items.

Are vehicles allowed on the ferries?

No.

Lost & Found Policy

Lost & Found at NYC Ferry

NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.

NYC Ferry is unable to contact vessel crews throughout the course of the day to retrieve items in attempt to reduce the number of direct inquiries that occur throughout the day to our crew.

NYC Ferry Application

How do I use the NYC Ferry App?

For complete video tutorials on NYC Ferry App functionality, please visit (https://www.ferry.nyc/appguide/)

Will App work on the new Windows and Blackberry Mobile Phones?

The app is currently not available on Blackberry and Windows Smartphones

What should I do if I change or lose my device?

Contact [email protected] and someone will assist you.

Which mobile phones can I download the mobile app to?

Android, iPhone

If I am having a problem loading the application, who should I call?

Contact [email protected] and someone will assist you.

Rockaway Reserve

How much is a Rockaway Reserve ticket?

A Rockaway Reserve ticket is $12 per passenger. Children under 44” ride free and a $0 ticket must be reserved for each child in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app.

Does my Rockaway Reserve ticket guarantee boarding?

Yes. A valid Rockaway Reserve ticket guarantees you a spot onboard the scheduled departure you selected when purchasing your ticket. Riders must be in the designated queue at least 10-minutes prior to boarding. Reserved tickets do not guarantee a specific seat on the vessel.

When should I arrive for my Rockaway departure?

Riders must arrive at least ten minutes before their reserved trip. Boarding is only guaranteed for Rockaway Reserve ticket-holders who are in the correct line at least ten minutes prior to their ticketed Rockaway departure time when the boarding process begins. If you are not in the Rockaway Reserve line at least 10-minutes prior to departure, you may not be able to board on your planned departure. If you miss your departure, your Rockaway Reserve ticket may be used on any other NYC Ferry route (including the Rockaway route) but will not guarantee a spot on-board.

Do I wait in the un-reserved Rockaway line to board with my Rockaway Reserve ticket?

No. Rockaway Reserve ticketholders must queue in a separate line at the Wall Street/Pier 11, Sunset Park/Brooklyn Army Terminal, and Rockaway landings. Riders with Rockaway Reserve tickets should report to the designated line. If you are confused on where to queue based on your ticket type, ask an NYC Ferry staffer at your landing.

What if it’s raining on the day I purchased a ticket for? Can I get a refund for weather or reschedule to another time?

No. Rockaway trips operate regardless of rain and Rockaway Reserve tickets are non-refundable. In the event of extreme weather, NYC Ferry may cancel ferry service; in that case, refunds will be issued to all Rockaway Reserve ticketholders whose trips have been cancelled.

Does my Rockaway Reserve ticket include round trip transportation?

No. A Rockaway Reserve ticket only reserves a spot onboard a single ferry departure. A separate NYC Ferry ticket must be purchased for an unreserved return trip, or a separate Rockaway Reserve ticket can be purchased for a reserved spot on your return trip.

What if my scheduled Rockaway Reserve departure is cancelled?

If your scheduled Rockaway Reserve departure is cancelled by NYC Ferry, you will receive an automatic refund for the purchased Rockaway Reserve ticket(s) impacted by the cancellation. If your reserved trip is cancelled, you do not need to contact NYC Ferry to receive a refund.

What if I miss the departure I purchased a Rockaway Reserve ticket for?

If you miss your reserved departure time, you may enter the unreserved Rockaway line and use your Rockaway Reserve ticket to board the next Rockaway trip; however, you will not have access to a reserved spot on any departure other than the one you purchased a ticket for. As a reminder, riders must be in the Rockaway Reserve queue at least ten minutes before their scheduled departure to guarantee boarding.

Can I transfer to other NYC Ferry routes with my activated/used Rockaway Reserve ticket?

No. Rockaway Reserve ticketholders must purchase a separate base fare NYC Ferry ticket to use and transfer between other routes.

Can I still use my regular NYC Ferry ticket to board the Rockaway route?

Yes! The majority of spots on all Rockaway departures are un-reserved and available for riders using regular tickets. Riders who wish to board using their regular NYCF ticket must line up in the regular Rockaway line. On high ridership days, riders who do not purchase a Rockaway Reserve ticket may be unable to board the departure of their choice.

Can I use an unused Rockaway Reserve ticket for another scheduled Rockaway Reserve departure?

No. Purchasing a Rockaway Reserve ticket only reserves a spot on the trip you bought a ticket for. Your ticket does not guarantee you a spot onboard any other NYC Ferry departure. As a reminder, Rockaway Reserve ticketholders must arrive at least ten minutes before departure time to guarantee boarding.

How far in advance can I purchase my Rockaway Reserve ticket?

Rockaway Reserve tickets will be available for purchase starting 2 weeks before the scheduled departure date. Rockaway Reserve tickets can be purchased up until 15 minutes before the scheduled time of departure, pending availability.

Can I purchase a Rockaway Reserve ticket at the NYC Ferry ticket vending machines or Pier 11/Wall St ticket booth?

No. Rockaway Reserve tickets can only be purchased through the NYC Ferry app.

Will the Rockaway Reserve be a year-round program?

No. NYC Ferry riders will only be able to reserve a spot onboard during peak beach travel times on weekends and holidays between Saturday, May 25, 2024 and Monday, September 2, 2024.

How do I purchase a Rockaway Reserve ticket?

NYC Ferry riders can purchase their Rockaway Reserve ticket(s) via the NYC Ferry app beginning Friday, May 17^th. Tickets purchased via the NYC Ferry app cannot be printed out and used to board a departure. Riders must present a valid Rockaway Reserve ticket within the NYC Ferry app to board their ticketed departure.

Riders may purchase Rockaway Reserve tickets for multiple people on the same departure and activate them all at once, but the entire party must be present before boarding.

Can I bring my bike on-board?

Yes, but bike space is limited. To bring your bike on the Rockaway route, you must additionally reserve a $0 bicycle ticket in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app.

Do children need a Rockaway Reserve ticket to guarantee boarding?

Like all NYC Ferry routes, children under 44 inches in height can travel for free with a paying adult. To reserve a spot for children, a $0 ticket must be reserved for each child in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app. Height will be verified upon boarding. All children over 44 inches in height must have a full-price Rockaway Reserve ticket.

During which peak times can a Rockaway Reserve ticket be purchased?

– Riders can purchase tickets to reserve a spot on all Rockaway route departures from Pier 11 and Brooklyn Army Terminal between 9am and 2pm.

– Riders can purchase tickets to reserve a spot on all Rockaway route departures from Rockaway between 3pm and 8pm.

Rockaway Rocket

How much is a Rockaway Rocket ticket?

Rockaway Rocket tickets cost $12.00 per passenger. Children under 44” ride free and a $0 ticket must be reserved for each child in advance when purchasing your Rockaway Rocket ticket via the NYC Ferry app.

Does my Rockaway Rocket ticket guarantee boarding?

Yes. A valid Rockaway Rocket ticket guarantees you a spot onboard the scheduled departure you selected when purchasing your ticket. Riders must be in the designated queue at least 10-minutes prior to boarding.

During which peak times can a Rockaway Rocket ticket be purchased?

Riders can purchase tickets for two morning/afternoon departures from Long Island City or Greenpoint
Riders can purchase tickets for two evening departures from Rockaway

For complete schedule and ticketing information, visit the NYC Ferry app or ferry.nyc.

When should I arrive for my trip?

Riders must arrive at least ten minutes before the scheduled departure time. Boarding is only guaranteed for Rockaway Rocket ticket-holders in the correct line at least ten minutes prior to their ticketed departure time when the boarding process begins. If you miss your departure, your Rockaway Rocket ticket may be used on any other NYC Ferry route but will not guarantee a spot on-board.

Do children need a Rockaway Rocket ticket to board?

Like all NYC Ferry routes, children under 44 inches in height can travel for free with a paying adult. To reserve a spot for children, a $0 ticket must be reserved for each child in advance when purchasing your Rockaway Rocket ticket via the NYC Ferry app. Height will be verified upon boarding. For children over 44 inches, a full-price Rockaway Rocket ticket is required to board.

Can I bring my bike on-board?

Yes, but bike space is limited. To bring your bike on the Rockaway Rocket, you must additionally reserve a $0 bicycle ticket in advance when purchasing your ticket via the NYC Ferry app.

How do I purchase a ticket?

NYC Ferry riders can purchase their Rockaway Rocket ticket(s) via the NYC Ferry app beginning Friday, July 4, 2025. Riders may purchase Rockaway Rocket tickets for multiple people on the same departure and activate them all at once, but the entire party must be present before boarding.

Will the Rockaway Rocket be a year-round service?

No. The Rockaway Rocket will operate for a limited time only during peak beach travel times on weekends and holidays between Saturday, July 20th and Sunday, August 11th, 2024.

Can I purchase a Rockaway Rocket ticket at the NYC Ferry ticket vending machines or Pier 11/Wall St ticket booth?

No. Rockaway Rocket tickets can only be purchased through the NYC Ferry app.

What if my scheduled Rockaway Rocket departure is cancelled?

If your scheduled Rockaway Rocket departure is cancelled by NYC Ferry, you will receive an automatic refund for the purchased Rockaway Rocket ticket(s) impacted by the cancellation. If your trip is cancelled, you do not need to contact NYC Ferry to receive a refund.

What if I miss the departure I purchased a ticket for?

If you miss your departure time, you may use your Rockaway Rocket ticket to board any other NYC Ferry route; however, you will not be guaranteed boarding on any departure other than the one you purchased a ticket for. To ensure you board your ticketed departure, please arrive to the Rockaway Rocket queue at least ten minutes prior to your departure time.

Can I transfer to other NYC Ferry routes with my activated/used Rockaway Rocket ticket?

No. Rockaway Rocket ticketholders must purchase a separate base fare NYC Ferry ticket to use and transfer between other routes.

Can I use an unused Rockaway Rocket ticket for another scheduled Rocket departure?

No. Rockaway Rocket tickets can only be used on the trip you bought a ticket for and will not guarantee you a spot onboard any other NYC Ferry departure. As a reminder, Rockaway Rocket ticketholders should arrive at least ten minutes before departure time to guarantee boarding.

How far in advance can I purchase my Rockaway Rocket ticket?

Rockaway Rocket tickets will be available for purchase starting 2 weeks before the scheduled departure date. Rockaway Rocket tickets can be purchased up until 15 minutes before the scheduled time of departure, pending availability.

Does my Rockaway Rocket ticket include round trip transportation?

No. A Rockaway Rocket ticket only reserves a spot onboard a single ferry departure. You may either purchase another Rockaway Rocket ticket for your return trip or purchase a base fare NYC Ferry ticket for a non-Rocket return trip.

Where do I wait in line to board the Rockaway Rocket?

Rockaway Rocket ticketholders must queue in a separate line from the other services operating at the Long Island City, Greenpoint, and Rockaway landings. Queues will be designated with signage and NYC Ferry staffers will be on-site to answer any questions you have about the boarding process on the day of your Rockaway Rocket trip.

What if it’s raining on the day I purchased a ticket for? Can I get a refund for weather or reschedule to another time?

No. Rockaway Rocket trips operate regardless of rain and tickets are non-refundable.

In the event of extreme weather, NYC Ferry may cancel ferry service; in that case, refunds will be issued to all Rockaway Rocket ticketholders whose trips have been cancelled.

Service Routes

How long will my travel time be?

Rockaway to Wall Street (1 stop): Approximately 1 hour

Astoria to E 34th Street (2 stops): Approximately 22 minutes
Astoria to Wall Street (4 stops): Approximately 45 minutes
Soundview to Wall Street (3 stops): Approximately 49 minutes
Throgs Neck/ Ferry Pint Park to Wall Street (4 stops): Approximately 56 minutes
Bay Ridge to Wall Street (4 stops): Approximately 44 minutes
Bay Ridge to Wall Street (1 stop): Faster Connections Pilot Weekdays 6 am – 10 am Approximately 21 minutes

To explore travel routes and times further, please see our website at https://www.ferry.nyc/routes-and-schedules/

Where are the ferry landings and how do I get there by public transportation?

You can find the most up to date information at our routes and landing page of the website.

Which ferry routes are currently open?

The following routes are now fully operational:

Rockaway, South Brooklyn, East River, Astoria, Soundview, St. George and Governors Island Shuttle (Seasonal and Weekends Only)

Do holiday schedules differ from regular schedules?

NYC Ferry will only have seasonal schedules, depending on whether it is spring, summer, fall or winter.

How do I find timetables for my ferry landing?

You can find timetables for the ferries on our website (ferry.nyc/routes-and-schedules/) and at the NYC Ferry landings.

How often do the ferries leave each ferry landing?

The time between each ferry depends on your route. Please visit our route explorer and timetables for more information.

How many hours per day will NYC Ferry operate?

The ferries will operate between 6:00am-10pm, 365 days per year.

How many landings are there and what communities will mostly benefit from it?

There are 25 landings, which will serve New Yorkers in neighborhoods that have previously been transit deserts.

What are the designated routes and terminals for this services?

NYC Ferry provides a new, affordable way to travel between waterfront communities throughout New York City. NYC Ferry currently connects Manhattan, Queens, Brooklyn, Staten Island and the Bronx via its six operational routes: East River, Rockaway, South Brooklyn, Soundview, Astoria, and the St.George route. NYC Ferry service currently consists of 6 operational ferry routes and 25 landings.

Tickets

How do I get a refund?

All sales are final. Not for exchange, resale or transfer. Not intended for specific departure time, and can be used from any NYC Ferry location. Lost tickets will not be replaced.

Can I use my MTA card on the ferry?

Not at this time. The MTA is a state agency, while NYC Ferry is an NYCEDC project. To date, there is not a fare payment system that integrates between the MTA and other entities, however, NYC Ferry is working with the NYCEDC and the MTA to ensure travel-planning applications will provide New Yorkers with the most optimal transit routes.

Do you have any senior citizen, military, student or child discounts?

NYC Ferry has offers for senior citizens, persons with disabilities, and current participants in the Fair Fares NYC program. For additional information please visit the Reduced Fares section on our Ticketing Info page

Can customers use a commuter debit card?

Yes, please make sure that you have the appropriate funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.

What payment methods are accepted?

We accept cash and all major credit cards.

Can I use multiple tickets at the same time for myself and my family or friends?

Yes, just select the amount of tickets you would like to use all at the same time and activate them at once. The total number of tickets you activated will then be visible on the screen. You must keep your mobile app out and activated to show the deckhand at the gate when boarding. Please keep in mind, there is no priority boarding. Ferry access is a first come first serve basis.

When should I activate my ticket?

You should only activate your ticket once you are at the slip and ready to board the ferry. If the ferry is crowded, you should make sure that you can get on before activating. There is no priority boarding. The ferry is boarded on a first-come, first-serve basis.

Please note, one-way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 120 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.

How long are tickets valid for?

Unactivated tickets are valid for 90 days. Activated tickets are valid for 120 minutes.

Please note, Adult One-Way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 120 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.

Do you offer weekly or monthly passes?

We do not offer weekly or monthly passes. The 10-Trip Pass is only available for purchase on the mobile app.

How much are tickets for the ferry?

An Adult One-Way Pass is $4.50, and a 10-Trip-Pass is $29.00.

What if I did not bring my phone, how do I purchase a ticket?

Every NYC Ferry landing has a ticket vending machines where you can purchase tickets.

Can I purchase tickets aboard the ferry?

No, you cannot currently purchase tickets onboard. All tickets must be purchased in advance to boarding for your trip via the NYC Ferry App, website, or at a ticket kiosk machine located on all NYC Ferry landings.

Is there a fee for ferry transfers?

No. All transfers are free. However, there is no priority boarding. The ferry boards on a first-come, first-serve basis when transferring.

If you activated a ticket on your mobile app, you can use that same ticket as a transfer to a different route within 120 minutes. Keep your paper tickets as those will act as your transfer to a different route if needed also within 120 minutes. You cannot use a one-way ticket for a round trip on the same route. All transfers must be to a different route than that ticket was previously scanned on.

Why should I download the NYC Ferry app?

By downloading our app you will enjoy benefits such track your ferry in real time, purchase and redeem tickets, receive service alerts, and view live schedules.

How do I purchase a ticket?

You may purchase your ferry ticket on our NYC Ferry app or at our NYC Ferry ticket vending machines at the ferry landings.

Title VI/ADA Compliance

For more information about our Title VI and ADA policies, please visit https://www.ferry.nyc/accessibility/.

May I bring a service animal onboard?

We request that dogs boarding NYC Ferry vessels be in a pet carrier and/or wearing a muzzle, with the exception of trained service animals as defined by the Americans with Disabilities Act.

What makes the NYC Ferries ADA compliant?

Our ferries are fully accessible to New Yorkers with disabilities, and comply with the requirements of both the Americans with Disabilities Act and New York City Local Law 68 of 2005.

Are the ferry landings and ferries ADA compliant?

All NYC Ferry boats and landings ADA compliant. Please keep in mind that ferry access is a first come first serve basis.