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FAQ

Ferry Landings
How can I find something to do by the ferry landings?

Please visit our blog for guides and information on the NYC Ferry blog.

Am I allowed to smoke on the ferry landing?

No.

Are there restrooms in the waiting areas?

No.

Is there parking by the ferry landings?

Parking is very limited near most of the NYC Ferry landings (Only the Rockaway and the Brooklyn Army Terminal/Sunset Park stops have municipal lots nearby). Over 70% of our riders walk or bike to landings and we do not encourage passengers to park near the landing. The City and NYC Ferry work closely with other agencies to provide bike racks.

Journey Information
Can I bring alcoholic beverages off the ferry?

Alcoholic beverages are not permitted off the vessel. We ask that you finish your beverage prior to leaving. We also do not allow opened alcohol containers onto the vessel.

NYC Ferry policy is that we serve one alcoholic beverage per ID at a time.

We request that you please drink responsibly and continue your journey safely. Please do not drink & drive.

 

Can I bring outside alcoholic beverages onto the ferry?
Finish those beverages before you ride 
No outside food or beverages shall be consumed on board NYC Ferry vessels at any time. For the safety of our riders and for a pleasant trip, we ask that you please finish your food and beverage items before you board our vessels.
Alcoholic beverages are available for purchase at our concessions stand
Lost & Found at NYC Ferry

NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.

Before disembarking the vessel, please check your surrounding area for items that may have been dropped or have fallen. All retrieved items will be returned to Lost & Found at the end of each day. Lost items are held for 30 days. Items not claimed within 30 days are donated to charity or properly disposed of or destroyed. To inquire about a lost item, contact [email protected] providing a description of your item and the route, direction and time of day traveled.
NYC Ferry is unable to contact vessel crews throughout the course of the day to retrieve items in attempt to reduce the number of direct inquiries that occur throughout the day to our crew.
NYC Ferry is not liable for damages to personal items, including bicycles, strollers, cell phones, computers, etc. Theft or damage to personal items, injury as a result of loading and unloading a bicycle, acts by a third party and all other incidents are solely the responsibility of the rider and not NYC Ferry.
Is there food and beverages sold onboard the ferries?

Concessions are available for purchase onboard.

NYC Ferry policy is that we serve one alcoholic beverage per ID at a time.

Where can I get tourist information onboard the ferry?

Please see the information displays on board the ferry!

Am I allowed to smoke on the ferry?

No.

Can I distribute commercial fliers aboard the ferry?

Not unless they are accepted by NYC Ferry management.

Can I record video aboard the ferry?

Only for non-commercial use. If you are looking to photograph or record video for commercial use, please fill out a form at www.ferry.nyc

Is there a fee for bringing strollers on the ferry?

There is no fee for bringing strollers onboard. All NYC Ferry boats have designated spaces for strollers onboard. However, there is no priority boarding.  Ferry access is a first come first serve basis. Strollers are not allowed to be on the outside decks or the second decks.

Are pets /animals allowed on the ferries?

Dogs, with the exception of trained service animals as defined by the Americans with Disabilities Act, are not permitted on NYC Ferry vessels unless they are in a pet carrier and/or muzzled.

Can I bring my hoverboard onboard?

No.

Are rollerblades or skateboards allowed on the ferry?

Yes, however, be mindful of your fellow riders and carry the equipment.

Can I bring a bicycle/scooter on the ferry?

Bicycles, including electric bicycles with pedals and electric stand up scooters, are allowed on NYC Ferry boats. All NYC Ferries have bicycle racks for your convenience. There is a $1 ticket fee to bring your bicycle on board which can be purchased via the NYC Ferry App or any Ticket Vending Machine located on all NYC Ferry Landings.

Bike Capacity:  NYC Ferries can accommodate approximately 8-10 bicycles. Please note that there is a limit to how many bicycles each ferry can safely carry and if we reach bicycle capacity you may not be permitted to board with your bicycle.

Motorized sit down scooters and gas-powered bikes are not permitted onboard.  Only ADA Compliant motor vehicles (scooter or wheelchair).

All bicycles and scooters are required to remain outdoors on the bow of the vessel unless the bicycle/scooter is a folding unit, in which case it may be brought into the cabin portion of the boat. The crew may request that foldable units be kept outdoors on the bow of the vessel if they pose a safety issue due to the vessel being at capacity, the item is blocking an aisle/seating area or exit. Please keep in mind walkways/staircases must be clear at all times for safety purposes.

NYC Ferry is not responsible for lost, stolen, or damaged items.

 

Are vehicles allowed on the ferries?

No.

Lost & Found Policy
Lost & Found at NYC Ferry

NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.

Before disembarking the vessel, please check your surrounding area for items that may have been dropped or have fallen. All retrieved items will be returned to Lost & Found at the end of each day. Lost items are held for 30 days. Items not claimed within 30 days are donated to charity or properly disposed of or destroyed. To inquire about a lost item, contact [email protected] providing a description of your item and the route, direction and time of day traveled.
NYC Ferry is unable to contact vessel crews throughout the course of the day to retrieve items in attempt to reduce the number of direct inquiries that occur throughout the day to our crew.
NYC Ferry is not liable for damages to personal items, including bicycles, strollers, cell phones, computers, etc. Theft or damage to personal items, injury as a result of loading and unloading a bicycle, acts by a third party and all other incidents are solely the responsibility of the rider and not NYC Ferry.
NYC Ferry Application
How do I use the NYC Ferry App?

For complete video tutorials on NYC Ferry App functionality, please visit (https://www.ferry.nyc/appguide/)

Will App work on the new Windows and Blackberry Mobile Phones?

The app is currently not available on Blackberry and Windows Smartphones

What should I do if I change or lose my device?

Contact [email protected] and someone will assist you.

Can I see how much time is left on the active ticket before it expires?

Yes, The date and time of expiration of an activated ticket are labeled at the bottom of the activation screen. Please keep in mind, there is no priority boarding.  Ferry access is a first come first serve basis.

Which mobile phones can I download the mobile app to?

Android, iPhone

If I am having a problem loading the application, who should I call?

Contact [email protected] and someone will assist you.

Press
What can NYC Ferry do about the noise by the docks?

Hornblower and NYC Ferry, in conjunction with Incat Crowther has developed a vessel construction plan that reduces horn noise to the greatest extent possible, while still meeting the United States Coast Guard Federal Requirements for proper COLREGS.

How does NYC Ferry and Hornblower give back to the community?

Hornblower and NYC Ferry are committed to preserving the historical and geological land in New York by creating a cleaner and healthier environment for the Region. Our ‘All Hands On Deck’ Volunteer Program was designed to educate crew on the eco-friendly practices and upkeep methods that are part of our environmental standards. The volunteer program provides environmental practices on board, but also within the community by committing time to properly show crew how to recycle and reduce waste and contribute to environmental concerns in the five boroughs of New York.

‘All Hands On Deck’ provided crew the opportunity to engage in the community in which they work, live and play in.

Who is Hornblower, and what is their role in New York City?

The company’s New York division has been working in the Harbor of New York for nearly a decade, operating ferries, tour boats, charters and high-end luxury yachts. With more than 450 employees, the company carries 13 million passengers annually and is the largest private operator in the city.

With the expansion of NYC Ferry will add another 150+ jobs, bringing their total New York City employment to over 600 crew. Additionally, approximately 75% of the workforce live in the New York.

Why is the NYC Ferry supported by Mayor de Blasio?

Mayor De Blasio believes in one New York, working for our neighborhoods. In order to accomplish this, NYC Ferry by Hornblower was introduced to relieve the impact on the existing public transit and provide new options for neighborhoods, which have found themselves in transit deserts. To solve this, NYCEDC and the Mayor have matched MTA pricing at $2.75 per ride to create equity for all riders.

What is NYCEDC’s role in the NYC Ferry?

NYCEDC is the city organization, which has been tapped by the city to establish the NYC Ferry. The NYCEDC ran the East River Ferry pilot, and established the 2013 ferry study, from their perspective the optimal routes and landing sites, which lead to this phase of rapid ferry expansion.

Rockaway Rocket
What if I purchase tickets from ferry.nyc and don’t see them in my NYC Ferry app?

Tickets purchased via ferry.nyc will automatically load in the NYC Ferry app for both Apple and Android users. If your tickets purchased via ferry.nyc do not appear in your NYC Ferry app, please download the latest version of the app. If tickets still fail to load, please contact [email protected] prior to your ticketed departure.

What is the Rockaway Rocket?

Beginning Saturday, July 23rd, NYC Ferry will launch a new summer pilot for reserved, direct service between Wall Street/Pier 11 and Rockaway on remaining summer weekends and holidays. This service will run through September 11, 2022.

How much is a reserved ticket onboard the Rockaway Rocket?

A reserved ticket on the Rockaway Rocket is $8.00 per passenger.

Does my Rockaway Rocket ticket guarantee my spot onboard?

Yes. A valid Rockaway Rocket ticket guarantees your spot onboard your scheduled departure as selected when purchasing your ticket. Your ticket does not guarantee you a space onboard NYC Ferry for any other departure(s). Please arrive 15 minutes before the scheduled departure time. Vessels will leave on-time, with or without all reserved riders.

How do I purchase a Rockaway Rocket ticket?

Beginning Friday, July 15, 2022, NYC Ferry riders can purchase their reserved Rockaway Rocket ticket(s) via ferry.nyc or in the Apple NYC Ferry app. Android app users will be able to purchase tickets directly within the NYC Ferry app in the coming days, and can purchase their tickets at ferry.nyc in the interim.

Tickets purchased at ferry.nyc will be sent to the purchasing rider’s NYC Ferry digital app account where they can be activated for boarding. Tickets purchased via ferry.nyc cannot be printed out and used to board a departure.

Can I purchase a paper Rockaway Rocket ticket at the NYC Ferry ticket vending machines?

No. Tickets for the Rockaway Rocket must be purchased in the NYC Ferry app or at ferry.nyc.

Can I bring my bike on the Rockaway Rocket?

Yes, but bike space is limited. To bring your bike on the Rockaway Rocket, you must reserve a bicycle space in advance when purchasing your ticket via the NYC Ferry app or ferry.nyc. There is no cost to reserve a bicycle space onboard.

How far in advance can I purchase my Rockaway Rocket ticket?

Rockaway Rocket tickets are available for purchase for summer weekends and holidays through September 11, 2022. As inventory allows, tickets can be purchased up until 15 minutes in advance of a scheduled Rockaway Rocket departure.

Can I use my regular NYC Ferry ticket to board a Rockaway Rocket departure?

No. The Rockaway Rocket is a separate, reservation-based NYC Ferry route that requires a separate $8.00 adult ticket to be purchased in advance for a scheduled departure. To board NYC Ferry’s Rockaway Rocket route, riders will need to present a valid, $8.00 reserved ticket for their scheduled departure.

Do children need a Rockaway Rocket ticket?

Yes. Up to three (3) children under 44 inches in height can board with each individual adult, but the child’s free ticket must be reserved in advance via the NYC Ferry app or ferry.nyc and presented prior to boarding. Height will be verified upon boarding. Children will not be allowed to board without a ticket. 

What is the Rockaway Rocket schedule?

The Rockaway Rocket will operate on summer weekends and holidays beginning Saturday, July 23, 2022. 

Riders can reserve the following departures from Wall Street/Pier 11: 9:30 AM, 11:30 AM, 1:30 PM

Riders can reserve the following departures from Rockaway: 2:30 PM, 4:30 PM, 6:30 PM

For complete schedule and reservation information, visit the NYC Ferry app or ferry.nyc.

Can I transfer to other NYC Ferry routes with my activated/used Rockaway Rocket ticket?

No. Transfers to/from the Rockaway Rocket route require a separate $2.75 NYC Ferry ticket.

What if I miss my scheduled Rockaway Rocket departure?

If you miss your scheduled Rockaway Rocket departure, you may use your ticket to board a regular NYC Ferry departure until your ticket expires, but you may not use this ticket for priority boarding on any other ferry route. You cannot use your Rockaway Rocket ticket to board a different Rockaway Rocket departure.

What if my scheduled Rockaway Rocket departure is cancelled?

If your scheduled Rockaway Rocket departure is cancelled by NYC Ferry, you will receive an automatic refund for the purchased Rockaway Rocket ticket(s) impacted by the cancellation. If your reserved trip is cancelled, you do not need to contact NYC Ferry.

Does my Rockaway Rocket ticket include round trip transportation?

No. A Rockaway Rocket ticket is for a single departure. A separate NYC Ferry ticket must be purchased for a regular return trip, or a separate Rockaway Rocket ticket can be purchased for a reserved return trip onboard a Rockaway Rocket departure.

What if it’s raining on the day I reserved my Rockaway Rocket ticket? Can I get a refund for weather or reschedule to another time?

No. Rockaway Rocket trips operate regardless of rain and are non-refundable. In the event of extreme weather, NYC Ferry may cancel Rockaway Rocket trips; in that case, refunds will be issued to all reserved riders.

What time should I arrive for my Rockaway Rocket departure?

Riders are strongly encouraged to arrive at the landing at least 15 minutes prior to their ticketed Rockaway Rocket departure. The boarding process will begin 10 minutes prior to each scheduled departure.

 

 

Do I wait in the regular Rockaway service line to board the Rockaway Rocket?

No. Rockaway Rocket service includes a separate line for reserved, ticketed riders at both the Wall Street/Pier 11 and Rockaway landings. Upon arrival at either landing, ticketed Rockaway Rocket NYC Ferry riders should report to the designated Rockaway Rocket line.

Service Routes
How long will my travel time be?

Rockaway to Wall Street (1 stop): Approximately 1 hour
Astoria to E 34th Street(2 stops): Approximately 22 minutes
Astoria to Wall Street (3 stops): Approximately 38 minutes
Soundview to Wall Street (2 stops): Approximately 43 minutes
Bay Ridge to Wall Street (4 stops): Approximately 48 minutes

To explore travel routes and times further, please see our website at http://www.ferry.nyc/routes-schedules-pricing/

Where are the ferry landings and how do I get there by public transportation?

You can find the most up to date information at our routes and landing page of the website.

Which ferry routes are currently open?

The following routes are now fully operational:

Rockaway, South Brooklyn, East River, Astoria, Soundview, Lower East Side, St. George and Governors Island Shuttle (Seasonal and Weekends Only)

Do holiday schedules differ from regular schedules?

NYC Ferry will only have seasonal schedules, depending on whether it is spring, summer, fall or winter.

How do I find timetables for my ferry landing?

You can find timetables for the ferries on our website (ferry.nyc/routes-and-schedules/) and at the NYC Ferry landings.

How often do the ferries leave each ferry landing?

The time between each ferry depends on your route. Please visit our route explorer and timetables for more information.

How many hours per day will NYC Ferry operate?

The ferries will operate between 6:30am-10pm, 365 days per year.

How many landings are there and what communities will mostly benefit from it?

There are 23 landings, which will serve New Yorkers in neighborhoods that have previously been transit deserts.

What routes are planned?

In 2022, NYC Ferry will launch the Coney Island Route. Additionally, modifications to the South Brooklyn route will go into effect with the launch of the Coney Island route.

What are the designated routes and terminals for this services?

NYC Ferry provides a new, affordable way to travel between waterfront communities throughout New York City. NYC Ferry currently connects Manhattan, Queens, Brooklyn, Staten Island and the Bronx via its six operational routes: East River, Rockaway, South Brooklyn, Soundview, Astoria, and the St.George route. NYC Ferry service currently consists of 6 operational ferry routes and 23 landings with future expansion scheduled with 1 new route, Coney Island (2022).

Tickets
How do I get a refund?

All sales are final. Not for exchange, resale or transfer. Not intended for specific departure time, and can be used from any NYC Ferry location. Lost tickets will not be replaced.

Can I use my MTA card on the ferry?

Not at this time. The MTA is a state agency, while NYC Ferry is an NYCEDC project. To date, there is not a fare payment system that integrates between the MTA and other entities, however, NYC Ferry is working with the NYCEDC and the MTA to ensure travel-planning applications will provide New Yorkers with the most optimal transit routes.

Do you have any senior citizen, military, student or child discounts?

NYC Ferry has offers for senior and people with disabilities.

Can customers use a commuter debit card?

Yes, please make sure that you have the appropriate funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.

What payment methods are accepted?

We accept cash and all major credit cards.

Can I use multiple tickets at the same time for myself and my family or friends?

Yes, just select the amount of tickets you would like to use all at the same time and activate them at once. The total number of tickets you activated will then be visible on the screen. You must keep your mobile app out and activated to show the deckhand at the gate when boarding. Please keep in mind, there is no priority boarding.  Ferry access is a first come first serve basis.

When should I activate my ticket?

You should only activate your ticket once you are at the slip and ready to board the ferry. If the ferry is crowded, you should make sure that you can get on before activating. There is no priority boarding.  The ferry is boarded on a first-come, first-serve basis.

Please note, one-way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 90 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.

How long are tickets valid for?

Unactivated tickets are valid for 1-year. Activated tickets are valid for 90 minutes.

Please note, one-way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 90 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.

Do you offer weekly or monthly passes?

We offer 30-day passes, we do not offer weekly passes. The 30-day passes are only available for purchase on the mobile app.

How much are tickets for the ferry?

Ferry tickets are $2.75, just like the MTA subways!

What if I did not bring my phone, how do I purchase a ticket?

Every NYC Ferry landing has a ticket vending machines where you can purchase tickets.

Can I purchase tickets aboard the ferry?

No, you cannot currently purchase tickets onboard. All tickets must be purchased in advance to boarding for your trip via the NYC Ferry App, website, or at a ticket kiosk machine located on all NYC Ferry landings.

Is there a fee for ferry transfers?

No. All transfers are free. However, there is no priority boarding.  The ferry boards on a first-come, first-serve basis when transferring.

If you activated a ticket on your mobile app, you can use that same ticket as a transfer to a different route within 90 minutes. Keep your paper tickets as those will act as your transfer to a different route if needed also within 90 minutes. You cannot use a one-way ticket for a round trip on the same route. All transfers must be to a different route than that ticket was previously scanned on.

Why should I download the NYC Ferry app?

By downloading our app you will enjoy benefits such as real-time notifications, 30-day unlimited passes, and much more!

How do I purchase a ticket?

You may purchase your ferry ticket on our NYC Ferry app, our website www.ferry.nyc or at our NYC Ferry ticket vending machines at the ferry landings

Title VI/ADA Compliance
Title VI/ADA Compliance

For more information about our Title VI and ADA policies, please visit https://www.ferry.nyc/accessibility/

May I bring a service animal onboard?

Yes. Only service animals are allowed on board. Dogs, with the exception of trained service animals as defined by the Americans with Disabilities Act, are not permitted on NYC Ferry vessels unless they are in a pet carrier and/or muzzled.

What makes the NYC Ferries ADA compliant?

Our ferries are fully accessible to New Yorkers with disabilities, and comply with the requirements of both the Americans with Disabilities Act and New York City Local Law 68 of 2005.

Are the ferry landings and ferries ADA compliant?

All NYC Ferry boats and landings ADA compliant.  Please keep in mind that ferry access is a first come first serve basis.